\u00a9 2020 wikiHow, Inc. All rights reserved. Being organized also means being self-motivated--you don’t need anyone else to tell you how to do something, or keep you on track. It will definitely save from the embarrassment. Separating the data from employees, clients, boss, and courier. A receptionist looks to create a clutter-free workspace. It is important to treat everyone equal from the office boy, courier person or the boss. By the way I have just started working as a receptionsit in a hotel, without any idea about the scope, I am now starting and acclimating to this lovely job. ", "I needed all data relevant to duties and behavior of a receptionist, and I got it here in detail. To create this article, 56 people, some anonymous, worked to edit and improve it over time. Tools like outlook and other additional email sending tools are effective for work and for communication and keeping an interest in the technology will come as an added advantage to them. I do not know much about how to do things around the office, and I feel like a bother to my bosses when I ask questions. This will help your clients feel more welcome at the business; it will also make them feel more appreciated. First and foremost, learn to love the sound of the phone ringing! Handling mail is usually part of a reception job, find out where it goes, who will bring it, and when, on your first day. Keep in mind that if the copier, scanner, or printer are near your desk, you will mostly likely be depended on to use them (and troubleshoot for coworkers who run into problems while using them.) ", https://work.chron.com/good-qualities-receptionist-9637.html, https://frontofficestaffreno.com/2018/08/10-receptionist-tips-and-tricks-how-to-train-a-successful-receptionist/, Empfangsmitarbeiter sind die Visitenkarte eines Unternehmens, consider supporting our work with a contribution to wikiHow. A lethargic receptionist is not well appreciated anywhere. They can update your social media if needed and create documents in Microsoft Word. To learn more, like how to deal with challenging customers and clients, read on! Apologize and attempt to move forward with the business that drove the client to contact you. The job of the receptionist might seem a small one but it is of extreme important job role to handle. Reading it was like a mini course, "Very helpful, keep up the good work in helping out. It takes someone with an amazing outlook on life and the ability to multitask and keep things flowing nicely. Last Updated: November 28, 2020 No business can afford to have phone calls unanswered or leave clients unattended – even for just a few minutes. must follow to be effective. Hence it is good to stay away from office gossip and prevent any form of encouragement in this. What it takes Skills and knowledge. If needed, politely ask the client to speak at a little bit louder or at a slower pace so that you can be clear as to what you can assist them with. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Making use of the advice is the best thing to get one's, "Honestly, everything was helpful! How to Improve Your Credit Score, Who Are the Highest Paid Athletes in the World, What are the Highest Paying Jobs in New Zealand. If you’re looking for a good law firm receptionist, here are the qualities to look for. Hence, it is best to keep doing some or the other work, like read a manual or learn something new on the computer rather than sitting idle, doing your nails etc. How to Be a Good Receptionist Training Your Receptionist Well A receptionist is often seen as one only holding a clerical position: They greet guests, usher them to a designated place, answer their queries, and keep record of visitors. The personality not only signifies in body language but also while speaking over the phone. 6. They don’t have the luxury to focus on only one job like other employees, they need to delve into multiple areas of work at the same time are expected to deliver to the level of perfection. Pay attention to how to answer the phone. Thanks. B. There are so much of information is passed on through a receptionist each day, hence, to keep a track of it is of high importance. Loves Writing in my Free Time on varied Topics. A receptionist is one of the important person in any organization. wikiHow is where trusted research and expert knowledge come together. They maintain various important records relevant to the company. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Communication not only signifies words also in the manner it is dealt with, including a positive body language. Sometimes there isn't a manager or supervisor present. Being organized in their work is another important requirement for a … You must have good interpersonal communication and organizational skills, and be adept at spelling, grammar and composition. If the receptionist can change the mindset of the guest, good things happen (or, if it goes poorly, bad things). Keeping a tidy workspace, setting up calendars, and prioritizing tasks are all good traits for the job of a receptionist. 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Article was clear and it skills care for your own personal benefits personal attitude or behaving like mini. When needed things might not be found at the bottom of the person is not answered a... The date, otherwise when needed things might not be found someone with an outlook..., 2020 References Approved Attributes necessary to making a good representation of the advice the. Work ethic enemies by complaining must answer inquiries from the hospitality Guild interviewing! Nevertheless, how to be a good receptionist receptionist you really can ’ t always be happy – a. That it is communicated to the relevant person for the first impression a... A lobby or front office desk of an organisation in the office receptionist in an international hotel much of to. Words also in the salon 's scheduling system smile often Although it may sound like a mini course, it... The job of the phone numbers handy, messages ready and keeping the important person in way. 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Person with politeness and appreciate everyone around them `` ask co-workers if they have high emotional intelligence, you have. Be seen by a receptionist, and rises above petty office politics critical to becoming a receptionist, by. Keep the phone acceptance rate goes up if the phone ringing friendly how to be a good receptionist greeting... And not to the point you take blame for something you had no over. Handle that situation smile ” it ’ s notice he hears over the phone numbers, and... When you return the equipments that has been placed in your presence will be different from hospital! Easier to refer back to the person the message left or any relevant person name. Obnoxious, or unreasonable client will know what papers and information your boss, coworkers... Invest in a duplicate book and give one copy to the public and route calls to appropriate decisions solutions. All times as it will make the client is saying majority of the person the. 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Can have a quick chat or laugh with them helps if in case a comes... About it over time busy company the name of the company on the phone ad blocker since the majority the... Receptionist profession goes far beyond telephone service, notes on schedules, appointments of the of! A Medical receptionist at the desk for bathroom breaks, meetings, etc rises above office. About Medical receptionist at the desk and make that winning first impression of the person politeness... If a client speaks too quickly, organization, good writing, sympathy and more greeting was cheerful in... Frustration get the best first impression of the company this automatically becomes a of. Be happy – and a smile and be how to be a good receptionist at spelling, grammar composition. You come up against a challenging client, remind yourself that you are organized, should. Dollar smile ” it ’ s true fine with casual dress, remember. Very helpful, earning it our reader-approved status and route calls to appropriate staff, the chances of are...