They often tell you what they think vs actual policy. Welcome to Walt Disney World. Last week, when we realized all the restrictions of the opening coupled with my military brother possibly wouldn’t even be allowed to take leave then, we went back to Fort Hood ITR to ask again, and they made us fill out a bunch of paperwork, show where the money was paid to ITR through our credit card statements, and then they sent it all out and we got a refund this morning. We take your privacy seriously. They also told me things are in the works but that they are pretty certain refunds will be given out by mid April. This site uses Akismet to reduce spam. I called Disney twice to try to unlink them but Disney said they couldn’t both times. While Disney immediately posted information regarding its theme park tickets for general public guests, military travelers have been left out in the dark, wondering if they are out hundreds to thousands of dollars! Disney Travel Agent. Did anyone buy tickets here in Fort Bliss? I’m hesitant to plan another trip down if the tickets won’t be accepted…. I have some general public tickets that don’t expire till 2030 also. If the theme parks have reopened, blockout days of March 26, 2021-April 11, 2021 will apply. Has anyone tried exchanging or getting a refund from Fort Knox? She stated this agreement has been in place since 10 Apr 20. I’m assuming we are gonna be out of luck! Great Win Christina! On July 9, Walt Disney World Resorts’ reservations system opened to the general public; it initially only allowed guests with existing tickets, annual passholders and those with hotel reservations to book. My situation might be different than others because my spouse is currently deployed. As always thank you Steve for your efforts in this matter. The critical point in purchasing military tickets is to save military families money and honor their service, and I feel as both Disney and Shades of Green are doing just the opposite, so unfortunate to treat our military families so poorly at no fault of their own. My tickets have been extended to 9/26/2021 so hopefully I’ll be able to plan a new trip before then. You snooze you lose. My usual recommendation is that you try to escalate your issue politely, ask them to check with their supervisor, or regional office and to definitely get Disney Military Sales involved. The tickets must be sent physically to the regional ticket purchasing center (San Antonio in their case). We are obviously still without issue for our Salute tickets, but we purchased tickets for a Villains After Hours party that we now will not be using. The official I quoted above only offered the Base Ticket Office option, he did not address tickets sold by Disney. Who can I contact to try and get my money back? Feeling a little confused? Always take anything a Disney cast member tells you long distance (verbally, in a text, or email) with a big grain of salt. Please post any successes (or failures) that you have returning your tickets in the comments section below. It is so frustrating that they will not just give us a refund. Disney Armed Forces Salute Ticket Refunds, The Military Family’s Walt Disney World Comprehensive Vacation Planning and Preparation Guide, Military Disney Tips Disney Packing Checklist, Disney Military Tickets – Your Start to Finish Guide. I am never going in the summer months again we did that August 2019 was awful! She said when the new tickets are announced around October or whenever they are announced for next year that we would have to scan the front and back of our tickets and email them to Disney. After reading this post, I also checked my tickets on the MDE app and they say they expire 26 Sept 2021. I emailed them back for further information and to ask when they would update their website or put out a statement. Disney’s US Parks and Cruise Line Closed! We were staying at one of their onsite hotels, also. This must be done in person at Disney ticket booths, or can be done at Shades of Green for tickets purchased there, prior to the expiration date of the ticket. In line with state and federal guidance and in an abundance of caution, the Walt Disney World Resort Theme Parks are closed until further notice. I called Disney to verify, but the person said military tickets have not been officially extended, only regular tickets. How would I go about applying the value of a wholly unused Disney Armed Forces Salute ticket to another Disney Armed Forces Salute ticket for next year? By doing this you would not lose the value paid. In the MDE app, the tickets now show that they expire 26 Sept 2021. Note those that were reported to be giving refunds might change their status or be unable to while closed! JB Charleston has stopped giving refunds. If they intend this to apply to the Salute they need to explicitly post that on their official Salute pages, they still have the Dec expiration and Disneyland explicitly says no Salute extension on their cover page. It would be the ideal situation. A “super” Covid-19 vaccination site at the Disneyland Resort in Anaheim, California, opened Wednesday, CNN affiliate KCAL /KCBS reported. Oops, I see your other comment. American Forces Travel expands ITT services through an ecommerce website, making them available 24/7. I took them to Peterson AFB (Colorado Springs). For more information on our data collection and use practices, please read our Privacy Policy. I plan to have a discussion with our ticket office here at Fort Eustis on Monday, as that is the only day they are open currently. I called the ticket office at Shades of Green in March when it is was obvious that we couldn’t go and they said there would be no refunds. Walt Disney World Resort. Aimee. To see the most up to date information more about how the Walt Disney World Resort is responding to COVID-19, commonly referred to as novel coronavirus, please click here. Get Our Email Newsletter, Read about the Temporary Changes to Disney World during their Post-Lockdown Re-Opening, Military Disney Tips' Recommended Angel, if you are wanting to include a resort stay, under the military offer, you will need to call to book this offer. We purchased our military promotion tickets 6 months ago and got fast passes. If you purchased a 2020 Military Salute Ticket, the expiration date will be extended through December 16, 2021. Our Hotels are reopening in phases, beginning with the Disney's Newport Bay Club and Disney's Hotel Santa Fe on 2 April 2021, Disney's Hotel Cheyenne and Disney's Davy Crockett Ranch on 1 July 2021, Disney's Sequoia Lodge on 23 October 2021. Never in my life have I spoken to anyone who works tor Disney who sounded so frustrated, let alone multiple people on the phone in one day. HOT NEWS – Disney Has Extended the Expiration Dates for the 2020 Disney Armed Forces Salute Tickets.. There is no way to get a refund on activated and partially used military tickets and Disney has no policy on extending them past the December 2020 deadline. If you have with your phone (can’t do this on desktop), click on the menu icon bottom right on the screen, then tickets and passes top left. Everything is Different at WDW since it Reopened See these Posts to see what's different! It’s frustrating that they cannot post a statement online (I won’t believe anything until an official statement is released). They took the tickets and my info and said it might take awhile for the refund to be processed. At this time, we most likely won’t be able to travel to Florida this year. We had a trip scheduled for July and due to the stop ban they are extending his already one year tour even longer. They were wonderful! Here's what the California and Florida parks are doing. I spoke to a rep there a few days ago and was told that due to COVID-19, if I cannot use my Salute tickets before they expire in Dec of 2020 I would be able to “carry them over to 2021. Military family owned and operated! There has been no announcement for ticket offers after the September date. Guest Experience Services Planning a Disney Trip? I would be more than happy with an exchange or upgrade on our other tickets, so I am hopeful for a satisfactory resolution once business resumes! Ticket Offices Reportedly NOT Giving Refunds. What about people that had already activated and used a couple days of their tickets but had reservations to come back and finish their passes? I’ve received no official reply, only an off the record chat in which the  rep said: Disney advises you to return tickets that you cannot use due to your military schedule to your Ticket Office. If Disney doesn’t open till late summer, and families with shared custody and/or deployed spouses leave or are not approved of leave, Disney is stating that we are just out of luck and that we “should just hope it opens up”. Paul Elliot, 73, who himself suffered from Covid in … Disneyland won’t refund coronavirus tickets, but you can postpone Star Wars: Rise of the Resistance opened in January. Disneyland and Walt Disney World Resort remain open amid concerns about coronavirus. These tickets do not need to be used consecutively, so bear that in mind. ID.me offers discount tickets to Walt Disney World in Florida and coupons for military, students, teachers, first responders, government employees and more. Regarding tickets being linked, it’s for advance fastpasses. Tickets sold to 20-somethings today are essentially tickets sold to a family in 20 years. As far as I know the extension only applies to general public tickets. I tried calling Disney World Ticket Office and they told me that it was up to Shades of Green if they wanted to refund my tickets. Purchase now through February 14, 2021. ITT here in LA is closed. Someone else couldn’t link them if they are linked to you. Save my name, email, and website in this browser for the next time I comment. This office then checks with Disney to insure the tickets are not linked or used. And that all other Base Ticket offices would follow suit. I was told that they are still working on this issue but are considering refunds and are asking people to give them their voucher ID numbers so they can verify with Disney that they haven’t been used yet. We used 2 of our 6 day park hoppers in March before the park shut down. Has this been asked in your correspondence? This was our third VIP Disney tour. Learn how your comment data is processed. By submitting this form, you are granting Disney Parks Blog permission to email you. This information comes directly from the ticket support agent I was talking on the phone today. However most passes are considerably more than the Salute tickets. Most in our community are reluctant to share their location, so many reports just say “my ticket office.” But in an effort to help here is a list of what I’ve seen reported. Plan your family holiday and create memories for a lifetime. Your email address will not be published. I hope others get better information. They are now closed for this time. Has anyone heard about an agreement between Disney and Military Ticket Sales that, due to COVID-19, Disney would allow military ticket sales to give refunds, even if tickets were linked to MDE accounts? There has been panic in the military community due to the fact that Disney has not released an official statement addressing our concerns. Super friendly, responsive to email, and offered to pick up curbside on the one day a week they were open. We knew Covid had changed the Disney experience, but didn’t realize how that would translate to the VIP tour. They should have refunded everyone when the trips got cancelled. I’m gobsmacked that people are not taking care of anyone. We could probably just wait until next year however, we have prepurchased military tickets and to date, Disney has been silent on whether they will allow for an extension on the expiration date which is currently 12/18/2020. We were scheduled to be at Shades of Green this week. But that same weekend were suppose to go (March14) they closed the park. Extending the expiration date (extending the offer) was one of my suggestions to Mr. Iger. Too many times in the past they have been incorrect. We live in CO Springs. There is a slightly newer post than this one which is Shades specific. Our hotel room was cancelled and they refunded the deposit. With the Park Hopper Option: $265 plus tax. What it used to be: get picked up at your hotel in a new Suburban. I am very disappointed in Shades of Green and Disney World. Your email address will not be published. It would be wonderful if Shades of Green would post that policy officially on their website! You could even try to get the Commander of the military unit that oversees your Ticket Office involved if needed. Here are a few things I have seen on Facebook: Update 7 April: Shades of Green has a updated return/upgrade policy for what’s going on! If not, I am going to be out of almost $1800. I purchased my Military Salute tickets from Shades of Green. I wish it had been clear at the booking because we would have passed. 05/29/2020. Tickets are not valid for Magic Morning early admission. Can we dispute the charge on our credit card? The problem with this is that most Base Ticket Offices are now closed due to current events. I just wanted to share an experience with everyone on this page and see if anyone has heard the same thing. I asked if Shades of Green were prepared to keep our money even if we couldn’t use the tickets at all and she said yes. This is how the system is supposed to work. Fast and first rate service. We ordered from Shades of Green and were planning to go to WDW in early May. Used one day and a water park day as we have a week scheduled in May for 16th-26th at Saratoga Springs. I haven’t heard this yet but can reach out to inquire. Anyone can also now purchase tickets and make hotel reservations for 2021. Regardless, we only recommend products or services we use personally and/or believe will add value to readers. Each Disney Military Promotional Ticket must be used by the same person on any and all days. We had purchased 6 through my retired military father and 5 through my service member brother so that was a lot of money for us. Discover 2 Disney Parks, 7 Disney Hotels, a golf course and Disney Village for even more magic and fun. I wouldn’t accept this as an official response and plan to write back for clarification. With Disney announcing they are closed “indefinitely” now I am trying to start from square 1 after over a year of planning. We have already rescheduled for September. MacDill, AFB had me turn the SALUTE tickets to a designated PO Box for refund processing. Thanks for an answers. Spoke with Walt Disney World today. Tickets may be used on non-consecutive days. Thanks for all the information but we have totally prepared ourselves to be out $1,500.00. I know we were to sign a paper saying it’s non refundable. I called Shades of Green ticket office earlier this week and they said they could not help me at this time and were closing. Does that apply to the Salute tickets, too? Will Disney be releasing a statement or updating their military offers section on the website to reflect that we can do this? They will make a copy of your receipt and tickets and then contact Disney to verify that the tickets are not linked. Subject to capacity, restrictions and change without notice. I purchased my Armed Forces Salute tickets at Elgin AFB ITT and was successful in returning them and getting a refund. militarydisneytips.com 2021 Disney Armed Forces Salute Information - Rooms, Tickets, Memory Maker • Military Disney Tips Blog Had a successful refund of two groups of six tickets (Active Duty Daughter) and me, a retiree. JB Charleston is giving refunds as long as the tickets are unlinked. (Update 3/27) Disney has posted on their Disneyland Update page that there is no change whatsoever to the 2020 Disney Armed Forces Salute Ticket expiration policy!!! You can unlink them by calling Tech Support, Disney Internet Help Desk at 800-848-6413, (option #3 last I called). We were packed and ready to leave for Disney when they closed. We got a full refund! View Videos. They said it was across the board for ALL bases for Disneyland tickets. I have sent a letter to Bob Iger as you suggested and when or if I get a reply I will let you know. She also said they would probably just have us keep the same vouchers, which made me feel much better. In addition to the Information, Tickets and Travel office on your installation, there is a virtual offering for military members to access discounts. They suggested calling back every three weeks to see if policy changes. We are in this situation, too. Disney is doing nothing. I hope others will be able to get theirs too! Live Nation created the Ticket Refund Plan amid coronavirus ... you are not covered under COVID-19-related circumstances unless the guest or host is sick with COVID-19. Apr 30, 12:26 PM EDT. Has anyone else received a response similar to this? Thank you for checking! Base Ticket Offices are under contract with Disney and the contract says the tickets are non-refundable. Walt Disney World Resort Tickets may not be combined with other ticket discounts or promotions. This is the Disney department that deals with the MWR system. But seems you fall outside their refund exceptions. This may very well be Disney’s policy (and should be), but until they post it somewhere it is not set in stone. Ears of Experience Disney Only Travel Agency. An email or text from an incorrect cast member will not work in person at a ticket window if that is not the actual policy. Curious if anyone else has received information on this agreement between Disney and Military Ticket Sales. I bought my family’s tickets from our local base and when we realized we were going to have to cancel our May trip, I spoke with a representative at SOG (as that’s what a Disney rep told me to do), and she said we would not be out the ticket value and like your experience, she said we would be able to use them next year and pay the difference. Ana Brady I do recommend contacting your participating U.S. military base ticket office for pricing on fewer days. Disneyland won’t refund tickets, but here’s how you can still use them. Walt Disney World will be giving away free tickets to its signature theme park for select reservations made in 2021. They know all the ins and outs of Disney military discounts! All sounded frustrated and short tempered and kept passing blame to either the “Military” making the rules or “Internal Disney”. I’ve done it before as have others. I would write a letter to Bob Iger to complain and demand your money back. The current Disney Park closure has caused havoc in the military community! Disneyland has been closed since March 14 because of the coronavirus … When you are told that the tickets are non-refundable Disney recommends asking again. Anyone else have this happen? Tickets may not be sold or transferred for commercial purposes. HOT NEWS – Disney Has Extended the Expiration Dates for the 2020 Disney Armed Forces Salute Tickets. I was able to get be a full refund for my three tickets which were 4 day park hoppers for Disney world. There you’ll see all your linked tickets (scroll right) with expiration dates. Please check back to let everyone know what you hear. If all else fails Disney says to call their Reservation Number at 407-939-5277 to ask for assistance.”. You can learn more about how the Walt Disney World Resort is responding to COVID-19, commonly referred to as novel coronavirus, here. While Disney immediately posted information regarding its theme park tickets for general public guests, military travelers have been left out in the dark, wondering if they are out hundreds to thousands of dollars! Walt Disney World uses demand-based pricing for both single- and multi-day tickets, with the price per day decreasing for multi-day tickets. Unfortunately I had linked my tickets so they weren’t able to help me. Disney theme parks in Orlando are now operating at a 35 percent capacity, up from the 25 percent capacity they reopened at in July. Update 1 May: I have received trusted feedback from the Air Force Academy ITT that they can return tickets. It would be nice if Disney would extend the expiration date in their app on those remaining ticket days. Come and enjoy the magic of Walt Disney World Resort in Orlando, Florida. I sincerely hope this is the case! Successful return/refund from MWR at Walter Reed. By providing my email address I'd like to receive updates, special offers, and other information via electronic messages and postal mail from Disney Destinations, LLC and other members of The Walt Disney Family of Companies. Ears of Experience Disney Only Travel Agency. The news comes as Florida continues to experience a surge in coronavirus cases, reporting more than 5,600 new cases on Thursday. There is absolutely no way we can know IF we can even use those tickets next year. More on Times Travel Given the worldwide COVID-19 outbreak, all the Disney parks were shut down last month. And my husband will by gone from October-December! https://www.militarydisneytips.com/blog/disney-military-discounts/disney-parks-call-center-should-you-trust-them-about-military-discounts/, https://www.militarydisneytips.com/blog/disney-armed-forces-salute/update-disney-itt-disney-armed-forces-salute-ticket-refund-policy/, please consider supporting Military Disney Tips, Disney said the Salute tickets are extended through 2021, Shades of Green said the Salute tickets are extended through 2021. Our tickets in MDE now say they expire on 26SEP21. However it is easy for Disney to unlink them, so not sure the emphasis on this. However, I would have to pay any additional ticketing fees if there were an increase for 2021. Does Disney plan to extend the expiration date? After the Tampa Bay Buccaneers won Super Bowl LV at Raymond James Stadium in Tampa Bay, star players and long-time teammates Tom Brady and Rob Gronkowski capped their extraordinary performances with a time-honored tradition – appearing in the iconic “I’m Going to Disney World!” commercial. How to Activate Your Disney Armed Forces Salute Tickets, Planning and Executing Your Walt Disney World Vacation During These Trying Times, Top Ten Things You Need to Know About Disney’s Armed Forces Salute Military Discount Tickets, Disney Armed Forces Salute Ticket Sales Have Resumed, Disney Veteran Discount and Disney Military Discount Eligibility Guide, Subscribe to the Newsletter | Contact Me | Advertise | Webmasters/Bloggers, About Military Disney Tips | Resources and Links | Roll Call (Featured in), If you found this site helpful please consider supporting Military Disney Tips, Marketing Disclosure | Privacy Policy | Copyright Statement, © Copyright 2007-2021 Military Disney Tips is a Magic Shell Media LLC Website. Any word on Disney themselves giving extensions or refunds? We have 11 for a trip that was planned over Easter and are out A LOT of money. Disney Armed Forces Salute Tickets can be upgraded to any Annual Pass. We bought the military 6 day tickets when we were there in February. Most of the other types of tickets have been addressed but still nothing on military salute tickets. https://www.militarydisneytips.com/Special/Contact-Disney.html. You can withdraw your consent for these messages at any time. Keep in mind that you need to take this with a grain of salt and that what happened with one customer and clerk, might not be your experience. That applies to general public tickets. Within 2 week the refund was deposited in my bank account Excellent service received!. I was told to watch their website for when they reopened and call back then. I’m also very disappointed in Disney regarding this issue and believe provisions should be made under these circumstances. April 12th-17th. I spoke with a customer service agent and a manager named Sabine. It was the Air Force Academy ITT and we had our refund in our USAA checking in about 72 hours, so not a long process at all. Exposure to COVID-19 is an inherent risk in any public location where people are present; we cannot guarantee you will not be exposed during your visit. Start planning your dream Disney Vacation 5 – 11. One even told me to drive to disney and talk to customer service in person to “beg” for assistance. I’m hoping they just hired a lot of temps to help with floods of phone calls who haven’t had training in the classic magic ways. In fact, she even gave me the time the notice was sent to the agents, 3:48 p.m. She was just starting to give me the information in the released when my power went out and the call dropped (dang VA thunderstorms!). Important Disney Parks Updates Concerning Coronavirus/COVID-19 As we continue to monitor the coronavirus situation, we wanted to share a few updates you should know about concerning Disney parks and resorts as well as Disney Cruise Line. They can unlink them. Filed Under: Disney Armed Forces Salute Tagged With: Disneyland, military discounted tickets, Walt Disney World. You have to call the internet support # listed above in the post, not just the general number. You will need to purchase 2021 promotion tickets here in person at the Walt Disney World Resort. Disney theme parks in California remain closed. Receive admission for 4, 5 or 6 days when you visit during the period from December 19, 2020 through September 26, 2021. I’m beyond disappointed in Disney shame on them. I bought my Military tickets at the Magic Kingdom at WDW. Disney Celebrates Super Bowl LV and Tom Brady and Rob Gronkowski’s Star Performances. Thanks for Sharing!!! I called Disney twice and spoke with two different cast members and they both told me they could not unlink them. California's Disneyland Resort is set to become a COVID-19 vaccination "super site" as the park remains closed to visitors. An individual office could provide better service (issuing you a refund hoping the tickets haven’t been used or try to call Disney themselves), or worse service (just saying no). I also had purchased reduced price tickets under the “Magic Your Way” reduced pricing. Want to get the best military discounts that are available? Did you return and get a refund in person at Eglin’s ITT or via the phone? So if you can’t go before the expiration date and you can’t get a refund through the military installation or 3rd you are out of luck. Surviving Chuckle Brother Paul sells '2 metre you' Covid masks in hilarious play on the double act's famous catchphrase. I’m hoping they will announce something soon because it its most sounds better to hold on to them for next year than wait months for a possible refund. As we continue to monitor the coronavirus situation, we wanted to share a few updates you should know about concerning Disney parks and resorts as well as Disney Cruise Line. Blue skies! We were originally traveling in March. Hello! So I feel like we are out 1,500.00 . You can read more about this problem here: https://www.militarydisneytips.com/blog/disney-military-discounts/disney-parks-call-center-should-you-trust-them-about-military-discounts/. The only cast member opinion that matters is the one in person at point of sale. Downtown Disney in Anaheim, California, reopened on July 9, and Walt Disney World in Orlando, Florida, reopened on July 11. Depending on timing this could take from a couple weeks to well over a month. I would think if a voucher was perviously linked at time of activation, Disney could correct as they issue the ticket to the Family that presented the voucher for activation. (Learn more about the new Disney Park Pass System online.) Just a word of caution to everyone: Disney has not posted this policy anywhere, in fact Disneyland has posted on their site that there is no change to the expiration/loss of value on 18 Dec. I’m going to attempt and call on post cross your fingers for me. They are closed until mid May but are returning phone messages. It only ended up taking a few days! Canoe Pendleton ticket office is NOT doing refunds so heads up. The current park closures put those who had already purchased their tickets in a bad situation. I’ve been told by my local base ITT that the tickets are non-refundable. Cb, seems they are closed ) Elgin AFB ITT and was successful in returning them getting... Heard this yet but can reach out to inquire were scheduled to at! Announcing they are disney military tickets covid out and do n't go to WDW in early May Knutson Apr 30, 12:26 EDT! To lose $ 1500 to inquire will need to be out $ 1,500.00 system... Let you know back to let everyone know what you hear coronavirus, here safer during the pandemic to! Uses demand-based pricing for both single- and multi-day tickets not sure the on! In hilarious play on the one day a week scheduled in May for 16th-26th Saratoga. 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