Gerry. init: ex-linux-distribution main process (574) terminated with status 127 init: ex-linux distribution main process (633) terminated with status 127 PHDVBA: Inodes that were part of a corrupted orphan linked list found. Choose Connection for Unitrends . For example, here you can examine IDrive and Unitrends Backup for their overall score (8.5 vs. 8.5, respectively) or … Refer to the manufacturer for an explanation of print speed and other ratings. All Unitrends Customers and Users have 24×7 access to the Unitrends Discussions. It may not always be enough to simply compare Unitrends Backup and Vinchin Backup & Recovery with one another. These systems are shipped with CentOS 7 only. Please refer to these resources before contacting Unitrends Customer Support. A problem has occurred with a limited adverse effect on the customer’s business operations. We hire and train our Technical Support Engineers to ensure that they are the best in class at providing the level of service that we believe will not only satisfy you but will ‘dazzle you’. The reported issue is either a result of a customer specific customization and/or issues that are caused by the Customer’s environment that cannot be resolved by Unitrends. Access to our Discussions are available at no extra charge to Customers. From installation and daily backup management, to full site recovery, UVB 8.0 delivers centralized web-based management that simplifies your job with intelligent optimization at every step. 1. These situations can include, without limitation, problems caused by non-Unitrends hardware, software not supplied or installed by Unitrends; issues with non- supported versions of Unitrends products, product installation problems with products not installed by Unitrends, or the installation and configuration of additional servers. Please note: cases submitted via the Customer Portal will only be monitored Monday – Friday from 8:00 a.m. to 8:00 p.m. Eastern, excluding major US Holidays. If and when this occurs, customers that have paid for continuous support coverage will be provided special hardware-only upgrade pricing. The Unitrends Knowledge Base has been intentionally designed to provide our customers the ability to provide a powerful self-service support option. Unitrends: Warranty: Manufacturer Warranty Frequently Purchased With: Unitrends RS-604HDW- ENPB. Unitrends SURECARE-HW. If not, please post in the Unitrends Free Support Community, as this is the only way that you'll be able to work with a Unitrends … We encourage Customers to make use of this opportunity to offer candid feedback to help us continually improve our service. I'm open to negotiating and trading but I'd prefer cash. From the Unitrends Customer Care Center, select ‘Documentation’. The Customer’s production server or other mission critical system(s) are down, A substantial portion of the Customer’s mission critical data is at a significant risk of loss or corruption, The Customer has had a substantial loss of service, The Customer’s business operations have been severely disrupted, The Customer has not met a major milestone in a required test system. To access the Customer Care Center, simply navigate to. Unitrends Enterprise Backup Enterprise. A case that is created with an incorrect severity level negatively impacts the overall case management process and potentially our ability to provide an accurate response to the Customer’s issue. Enterprise Plus Software Bundle Get Quote. During the resolution of a case, the Unitrends Technical Support Engineer will maintain contact via the telephone and/or email or both as needed. Running Unitrends VM UEB Free, 7.3.0-5. Unitrends Unitrends Forever Cloud 500GB (FC-1RCCAS-500X36). Unitrends Recovery Series all-in-one appliances combine software, storage, and compute into one box for easy-to-manage backup with built-in cloud integration. The following information provided below is intended to guide the Customer in collecting the information that should be prepared prior to contacting Customer Support to initiate a case. Unitrends Recovery RC824S Appliance (RS-824HDW-UNT) Limited Time Offer: Free … Unitrends RS-604SPL- UNT60. There you will find a catalog of videos and tutorials. Unitrends backup appliances work with the cloud for long-term data retention and disaster recovery spin-up. For physical appliances, the appliance asset tag is located either on the back or the front of the appliance server. Upon arrival at the Customer’s site, the hardware service technician will diagnose the cause of the hardware failure and make the necessary repairs, if possible. We know that problems and outages do not always arise during ‘business hours’ or ‘weekdays’. The Recovery 926S backup appliance is a 2U rackmount unit with 36TB of storage and high performance solid state drives, well suited for organizations with a large data footprint as well as a replicated branch of a large business. If a similar issue persists after the case has been closed, we ask that the Customer open a new case and reference the old case for context. Through the portal Customers have the ability to submit a Support Case and / or view the status of a previously submitted Support Case. Generating a new report. Check your Apple warranty status. The Technical support Engineer has been trained to obtain the Customer’s permission and agreement that the issue has been resolved prior to closing your case. I'm still in the learning phase and only have one main server being backed up. Are there any beneits to having a 5-year subscription contract? Scalable all-in-one appliances to make backup, retention, and disaster protection effortless. Enter your Service Tag, express service code or EMC product ID to check on your warranty status, additional coverage options such as accidental damage or complete care and learn about your Dell warranty. Get drivers and downloads for your Dell PowerSwitch S4048-ON. Specifications are provided by the manufacturer. Unitrends IS-RPDCSD. Server log files are located in the directory /usr/bp/logs.dir. Recovery testing is key to maintaining uptime but is often neglected because it is too time consuming. The current software version running on the appliance can be retrieved by going to ‘About’ and clicking on ‘System Information’ in the user interface. Unitrends Virtual Backup 8.0 automatically optimizes the right solution mix to protect your virtual environment. If the issue is a Severity 1 or if assistance is required outside of the hours mentioned above, Unitrends highly recommends that Customers contact the Customer Support Center via the telephone to submit their case. Unitrends Recovery Series all-in-one appliances combine software, storage, and compute into one box for easy-to-manage backup with built-in cloud integration. Intended to be our first stop for Unitrends Customer Support, the Knowledge Base is a repository of articles, videos, technical documents and best practices and provides the ability to search for solutions to common questions. Customers with current support plans will receive assistance with diagnosing WAN issues for replication or cross-replication troubleshooting. When, as a result of analysis, the Unitrends Technical Support Engineer determines that the problem in question is being caused by either a third party software or hardware customer procured solution or an environmental factor, we must ask that the Customer assume ownership of those identified problem areas and resolve those issues which are impacting the Unitrends Solution. Shop now and get specialized service for your organization. Check your HP warranty status and support options available for your HP printers, laptops, desktops and other products. Best Answer. A permanent business or system workaround has been provided to resolve the. ExaGrid’s Tiered Backup Storage for backup product line consists of nine appliance models. The following is not covered by Hardware Support: Unitrends uses new and reconditioned parts made by various manufacturers in performing limited warranty repairs and building replacement products. Apply. Yes. Unitrends: Warranty: Manufacturer Warranty Frequently Purchased With: Unitrends RS-603BPL-UNT36. Reconditioning of Supported Hardware or major overhauls to Supported Hardware, Updates to Customer’s Support Hardware that are necessary to use a software update, Updates to Customer’s Support Hardware necessary to expand capacity, processing speed or memory of the Support Software or Supported hardware to accommodate the Customer’s business requirements, Replacement of Support Hardware damaged as a result of improper use, maintenance or, Archive or RAID disks not purchased through, Limited support for physical servers hosting virtual appliance. This Customer Support Handbook details support services, contact information and best practices for contacting Unitrends Support to ensure quick response and issue resolution. All Software Customer Support Plans include the Basic Hardware Support. If the issue is a Severity 1 or if assistance is required outside of the hours mentioned above, Unitrends highly recommends that Customers contact the Customer Support Center via the telephone to submit their case. A software fix or upgrade has been installed and has resolved the issue. Unitrends Enterprise Backup is a comprehensive, all-in-one backup and recovery software solution offering data protection and continuity for your physical and virtual infrastructure, purpose-built to run … Platinum Support for Recovery RC603 Appliance 3TB Get Quote Unitrends RS-603WPP-UNT36. All customers are notified of the availability of new releases. Check out the product website IT Pro Reviews of Unitrends Recovery 822 Subscribe Write a review. Applicability . Customers with current support plans will receive assistance in gathering the correct drivers for their hardware when performing dissimilar Bare Metal restores. Unitrends is built on 30 years of innovation, creating solutions to your problems. If at any point in time you believe that you are not getting the level of service that you need, we encourage you to escalate your case via the Customer Portal. If your system passes pre-check and is compatible with Cent OS 6, contact Unitrends Support and they will provide information on how to migrate to CentOS 6. An issue in which the product causes the Customer’s network or system to fail catastrophically or that compromises overall system integrity or data integrity when the product is installed or when it is in operation (i.e., causing a system crash, loss or corruption of data, or loss of system security) and significantly impacts the Customer’s ongoing operations in a production environment. This description is also included in the failure reports emailed to the backup administrator if this report option is selected. Fixes that are created between releases are rolled into the next maintenance or product release. Most repairs do not require an onsite hardware service technician; however, If onsite service is required, the Technical Support Engineer will communicate with the hardware service technician explaining the nature of the problem and coordinating the on-site repair or diagnostic visit. Define, analyze, and report with testing daily, weekly, monthly – it’s up to you! Ghost Chili. The Unitrends website (https://www.unitrends.com) has been designed to provide Customers and Users with a plethora of information, tools and resources. Unitrends backup and recovery provides protection for over 200 versions of operating systems, hypervisors, and applications. Basic Warranty plan, with the additional services noted below: Severity levels provide an indication of the urgency of an issue and help us provide a timely and effective re- sponse. The Problems You Face As IT Professionals, Trusted by over 30,000 businesses worldwide, PMD Provides Unitrends Cloud Services To UK Public Sector Through G-Cloud 12 Framework. This check needs the unitrends_replication plugin installed on the unitrends server in order to work. The plugin will deliver a complete list of all schedules including a sublist of a jobs in this schdule from the … If such a switch is provided, it MUST default to performing the checks. Your appliance must check in with the Unitrends licensing For Customers who choose Unitrends Cloud, Unitrends is primarily responsible for configuring, monitoring and troubleshooting the Unitrends Cloud customer operations and managing the replicated data in the cloud. 200 Summit Drive, Suite 200; Burlington MA 01803, USA; Main Phone: 1-866-359-5411 EMEA Sales Phone: +44 (0) 333 1500 399 Support Phone: 1-888-374-6124 (an "S" if present is not counted as one of these 4 digits). Unitrends Enterprise Backup Enterprise Plus is the most comprehensive and robust solution to protect physical, virtual, and cloud environments! Here are some reasons we went datto: Everything is included with the monthly fee. Having this information ready beforehand will expedite the case resolution process. When a backup fails or completes in an incomplete manner, a description of the failure is provided in the backup summary. PHDVBA contains a file system with errors, check forced. RapidSeed is an optional service that allows the backup data on an on-premise appliance to be “seeded”, or copied, quickly to the cloud. We know that as an IT professional on a team with limited staff and a LOT of other responsibilities, you don't have the time, budget, resources, or risk tolerance to manage a complex backup environment. If a replacement part is not immediately available, then the technician will have the part sent via overnight shipment and return to install the replacement pat the next business day. If your IT Glue account does not have an integration setup with Unitrends … The Recovery 818S backup appliance is a 1U rackmount unit with 16 TBs of storage and high performance solid state drives, well suited for organizations with a mid-sized data footprint or for a replicated branch of a larger business. To open a case, click ‘Open A Case’ at the bottom of the page. Various system alerts are sent to this address to enable Unitrends to proactively resolve problems, if and when they arise. Each use of the RapidSeed service is provided as a stand-alone solution. The Unitrends agent must be installed for file-level or image-level protection. Unitrends Support Customers are granted 24×7 access to the Unitrends Customer Portal. This is done proactively and reactively from initial configuration, to day-to-day monitoring and including failure troubleshooting. Don’t run the risk of unplanned downtime due to a failed recovery plan. LAN/WAN, Dissimilar Bare Metal Driver Support). A screen appears, showing the number of files being backed up and the duration of time for the backup. articles. I appreciate your time. Since it was a VM and I was doing backups with Unitrends, all I had to do was rename the old/bad server in VMware and restore the one I had on the Recovery Series. In IT Glue, navigate to Global > Reports and click the Backups icon. When trouble shooting errors or failures, Unitrends Technical Service Engineer may ask to have these log files sent to the Support Center via email or fax. If your Technical Support Engineer determines that the Unitrends supplied hardware is defective, then they will immediately initiate a hardware part replacement or repair. Via the Discussions one can exchange information with other Unitrends Customers and the subject matter experts at Unitrends. Unitrends Data Sheet - Appliance Family 1. 'I would like to use IPM to power down and power up the unitrends server (712) in case of utility power failure. Enter a serial number to review your eligibility for support and extended coverage. service can be used at initial install or anytime within the disaster recovery lifecycle. Escalations are promptly addressed and allow us to understand any concerns and adjust our processes when appropriate to ensure that we do not make the same mistake in the future. Buy a Unitrends Recovery Series 8012 - Enterprise Plus - recovery appliance or other Data Deduplication at CDW.CA SLA policy automation provides recoverability AND compliance with your RPOs + RTOs. Begin by entering your company email address. Unitrends provides the equipment and the service required. Depending on what stage you're at, either the instructions related to Step III on page 21, or the instructions included in the Appliance section on page 36 should help you resolve your issues. There are lots of Backup Software products out there right now. ... hardware replacement outside of standard warranty situations. For other physical assets, you must install the Unitrends agent manually before you add the asset. Note that the Support Agreement only includes the replacement or repair of defective parts that arise from manufacturer’s defects or normal wear in the ordinary course of business. The asset tag can also be retrieved by going to ‘About’ and clicking on ‘System Information’ in the user. The most secure option to protect a system in a DMZ is to deploy an additional backup appliance dedicated to insecure network segments. And if not for me, I am moving on. This check needs the unitrends_backup plugin installed on the unitrends server in order to work. To submit a case via the telephone, Unitrends Customers can call Unitrends Support at one of our regional support numbers. For part(s) replaced by Unitrends under Warranty, the original part(s) must be returned to Unitrends within 30 days. Compare verified reviews from the IT community of Unitrends vs Veeam in Data Center Backup and Recovery Solutions Choose business IT software and services with confidence. A suggestion for new features or an enhancement regarding the Licensed Software. Simplify and accelerate your IT with the AI-driven intelligence and exceptional data efficiency of HPE SimpliVity hyperconverged infrastructure. These units mark a shift from SuperMicro OEM configurations to Dell OEM configurations to improve Unitrends ability to deliver warranty … •              Unitrends Live Support chat, •              The ability to log or create a Support Case, Cloud Cost Comparison Calculator – Full Version, PMD Provides Unitrends Cloud Services To UK Public Sector Through G-Cloud 12 Framework, All Unitrends Customers and Users have 24×7 access to the Unitrends Customer Care Center. My sockets are SOCK_STREAM which I believe are blocking which is what I want. The plugin will deliver a complete list of all replication entries and her status As long all of the jobs are succsessful the check … Unitrends will be notified that a case has been submitted and will send an email confirmation with the case number to the contact listed on the case. Unitrends Customer Support will assist the Customer in problem analysis to determine whether the issue is caused by third party software, hardware or other customer environmental factors (i.e. To access the Discussion, simply navigate to https://www.unitrends.com, select your Product from the ‘Products’ drop-down list to enter your Product Community and select Community. Partner with Unitrends and earn 75% more profit on your backup and disaster recovery business PLUS recurring revenue with add-on solutions. For Recovery-Series Appliances, Unitrends Enterprise Backup, and ReliableDR customers with an active Platinum support plan, Unitrends provides 24×7 access to our World Class technical support engineers. Unitrends Customers are entitled to all software maintenance upgrades, firmware upgrades and new feature releases that are released for all licensed Unitrends products covered by their current Support Agreement. Unitrends appliances will send alerts and email notifications to the administrator when updates or new releases are available. Customers can access updates by going to the user interface and clicking on Configuration/Updates. The following information is requested in the email to ensure that the case receives the proper attention: Please note: cases submitted via email will only be monitored Monday – Friday from 8:00 a.m. to 8:00 p.m. Eastern, excluding major US Holidays. Unitrends originated from a sole proprietorship called Medflex, which was founded in 1985 by Steve W. Schwartz to help fund medical missions. I just received the quote for renewal on my Unitrends support agreement for 2014 and I noticed that the price quoted by my vendor was higher than the price on their website. I heard really good things about Unitrends Free and I wanted to check it out. 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