Hi Ola,Thank you for reaching out and I am sorry to hear about what happened, let me help you.I've sent you an email with details on how we will proceed with this one.The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.Jaybird_BruceJaybird Customer Experience#PowerYourPassion, EDIT: i fixed mine. This happened within 9 days of my purchase. I could play sound through both earbuds but the right one would only be at 30% volume compared to the left bud. Turned out to be a cleaning issue, Ive got the same issue, my right earbud is completely quiet even on full volume. I have tried soft, hard and factory reset. The responsiveness in terms of support from jaybird however leaves much to be desired! Pair with a phone, however, and you can use the Jaybird app to customise what a long-press on each button does. Currently powerbeats pro is $250, B&O beoplay $298-350, sennheiser momentum $299, bose soundsport free $199. I lowered my phone volume to really low, and could hear the sounds equally, and then I would turn the volume louder, and can hear the right getting louder, while the left stays really quiet. (You can program the right and left Vista earbuds to do volume up and down, but then you can’t program anything else, since each button can only do one thing at a time.) Didn't do this on V1.1.4. This resolved the problem for me and hopefully it helps others. Right earbud stopped working. In my opinion, the Jaybird Vista is better than the Jaybird X4 because Vista uses Bluetooth 5.0 while X4 uses Bluetooth 4.1, the Vista is comfortable enough than the X4 and the Vista is independent of each of its earbuds so that way you can increase the battery life in that while the X4 is independent of each other. Any other suggestions? Kindly try and update the buds' firmware as this will help fix this. If you're using android and have a rooted phone, look into ViPER4Android FX which lets you (among other sound improvements) dial in the left & right channel to even the volume. Jaybird VISTA is priced at $179.99 from Jaybirdsport.com and will be shipping in August. As for high-frequency sounds, the Jaybird Vista also do a better job of blocking out noise. The Vista is Jaybird’s truly wireless earbud. I have until Jan 14th to return it so I'll probably give it a little longer before I swap to a different set. Now the one right earbud has low volume, it’s cracking, but sometimes the volume will go back to normal for a few seconds. Follow these instructions at your own risk. It’s been a brand staple for some time, and Jaybird has refined its approach. Overall, the Jaybird Vista earbuds and tips do a much better job than the Bose Sport Earbuds at blocking out noise. Left side battery drainage appears to be resolved but the right earbud is draining significantly more. A quick double press skips to the next song. The opposite is also true — press and hold the left bud to lower the volume. 6. under $200. You can find the firmware update instructions here: https://www.jaybirdsport.com/en-us/jaybird-support/jaybird-vista/faq/general/how-do-i-update-my-jaybird-vista-earbuds.htmlFeel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.htmlWarm Regards,Jaybird_BruceJaybird Customer Experience#PowerYourPassion, I'm experiencing the exact same issue. 6. under $200. Right earbud volume issue - Jaybird Vista. Navigate to the Headphones tab and select ‘Button Controls’. I was contacted and I received a replacement bud but the problem wasn't solved. Connectivity: over 60 feet of perfect connection with no obstructions between earbuds and my phone. I don't understand what the problem is exactly since the I just received the new bud today. Jaybird Vista doesn’t offer that option, but the actual earbud itself is … https://www.jaybirdsport.com/en-us/jaybird-support/jaybird-vista/faq/general/how-do-i-update-my-jaybird-vista-earbuds.html, https://www.jaybirdsport.com/en-us/support.html, Take the right (problematic) earbud out of the case and pair it with a device, Play music on loop until the battery get completely drained for that bud, Put on some cleaning gloves for protection. There are volume controls, but you have to program them into all the button controls in the app. They're great for sports thanks to their compact, portable, and breathable design. First week the buds kept disconnecting after 10-20 minutes for a couple seconds. Some runners prefer a physical volume rocker to adjust the sound on their earbuds. That makes this an appealing sports headphone that will stay in your ears during vigorous activity. Currently powerbeats pro is $250, B&O beoplay $298-350, sennheiser momentum $299, bose soundsport free $199. Really weird. 3 Design: From the earbuds to the case, they are designed to be one-of-a-kind and durable. Once enabled, pressing and holding on the left earbud multi-function button will decrease the playback volume, and on the right earbud will … How much does Jaybird VISTA cost? Once charged, remove and test your earbuds by playing sound from a paired device. In Jaybird’s app, I designated a single press to play or pause, a double press to go to the next track, and a press-and-hold for volume control. On the ‘Button Controls’ screen you can customize the single and double press functionally by selecting your preferred action. I've only had them for 2 months so I don't understand what the problem is. Jaybird Vista, like airpods and powerbeats have both earbuds that will connect to the phone, which allows for more consistent audio connection in my experience. Remove silicon tip and submerge speaker tip down in hydrogen peroxide (a small capful is enough). 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